Our Terms and Conditions, Plainly Stated

These Terms and Conditions govern your use of our platform at nationalcasino-pokies.com. By registering or playing with us, you accept every clause below, so please read them before you deposit.

What Agreeing to Our Terms Means

When you tick the acceptance box at registration, or when you simply log in and place a wager, you enter a binding agreement with us. The agreement takes effect from that moment and stays in force for as long as your account remains open.

We recommend you keep a copy of these terms. If any clause conflicts with the law of your place of residence, that clause stops applying to you, while the rest of the agreement remains valid.

• You confirm you have read, understood and accepted these terms in full.
• You accept that we may update the terms as described in the final section.
• You agree that gameplay outcomes are produced by certified random number generators and cannot be contested on the basis of results alone.

Who May Register With Us

You must be at least 18 years old, or the legal gambling age in your jurisdiction if it is higher, to open an account with National Casino. One account per person, per household and per IP address is our firm rule. Duplicate accounts are closed and any balances in them may be forfeited.

Residents of the United States, United Kingdom, France, Netherlands, Spain, Italy, Belgium, Sweden, Portugal and Israel may not play on our platform. It is your responsibility to check whether online gambling is lawful where you live before you register.

• 1. Provide accurate personal details: full legal name, date of birth and residential address.
• 2. Supply a valid email address and mobile number registered in your own name.
• 3. Complete identity verification (KYC) when we request it: photo ID, proof of address and payment method verification.
• 4. Keep your login credentials confidential. You are responsible for all activity under your account.
• 5. Notify us promptly if your personal details change.

Deposits, Withdrawals and Verification

Moving your money

We accept deposits via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin and Ethereum. The minimum deposit is 15 AUD, and we charge no fees on deposits or withdrawals from our side.

Withdrawals start from 30 AUD and are capped at 6,000 AUD per day. E-wallet and crypto payouts are usually processed within 24 hours; bank cards take one to three business days. Before your first withdrawal we must complete KYC verification, which requires photo ID, proof of address and verification of your payment method.

If your account stays dormant, with no login or transaction for twelve consecutive months, we may apply a monthly administrative fee to the remaining balance or, after a further notice period, close the account and return funds to your last verified payment method.

How Our Bonuses Work

Our welcome package, reload bonuses, free spins, tournaments and prize drops each carry their own promotional rules, which we publish alongside the offer. The general clauses below apply unless a specific promotion states otherwise.

Bonus funds are not withdrawable cash. They must be wagered the stated number of times before winnings convert to real money. Bonuses expire, generally seven days after activation unless the promotion says otherwise, and unmet wagering forfeits the bonus and any winnings from it.

• 1. Wagering requirements must be completed before withdrawal of bonus winnings.
• 2. While a bonus is active, the maximum permitted bet is 7.50 AUD unless the offer states a different cap. Bets above the cap void the bonus.
• 3. Certain games are excluded from wagering contribution or forbidden entirely during bonus play; the list appears in each promotion's terms.
• 4. Bonus abuse, including low-risk betting patterns designed to farm wagering, voids all bonuses and winnings.
• 5. One bonus per person, household and payment account. Promotions cannot be combined unless we expressly allow it.

Conduct We Do Not Permit

Fair play protects everyone, so we treat the following conduct as a serious breach of these terms. Depending on severity, we may void bets, confiscate winnings, close accounts and report matters to the relevant authorities.

You also agree not to access our platform through a VPN, proxy or any tool that disguises your true location in order to bypass our geo-restrictions.

• 1. Fraud, including false KYC information, stolen payment details and misrepresented identity.
• 2. Chargebacks or payment disputes raised after funds have been played.
• 3. Multi-accounting: opening or operating more than one account.
• 4. Collusion, chip dumping or any coordinated exploitation of promotions.
• 5. Use of bots, automated scripts or third-party software that interferes with games or the platform.
• 6. Exploiting software errors, glitches or unresolved game states for gain.
• 7. Accessing the platform from a restricted jurisdiction or masking your location.

Your Right to Set Limits

Gambling should stay entertainment, not a financial strategy. On our platform you can set deposit limits, loss limits and session reminders from your account settings at any time, and our support team can raise or add limits for you on request.

If gambling stops being fun, you can self-exclude for a fixed period or permanently by contacting [email protected]. During self-exclusion we close your access and refuse new accounts from you. If we notice signs of gambling harm in your play patterns, we may contact you and offer limits or a break. Free, confidential help is available around the clock from Gambling Help Online on 1800 858 858.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting our 24/7 support team, subject to settlement of any open wagers and verification of your identity. We may suspend or close accounts ourselves where we suspect a breach of these terms, where verification fails, or where we are legally required to do so.

If you have a complaint, contact support first through live chat or at [email protected]. We aim to acknowledge complaints within 24 hours and resolve them promptly. If we cannot resolve the matter, you may escalate it under the dispute procedure available on request. These terms are governed by the laws applicable to our operation under licence 8048/JAZ2019-000 issued in Curacao, and you accept that jurisdiction for disputes, without prejudice to any mandatory consumer rights in your country of residence.

• 1. Contact support with your account details and a clear description of the issue.
• 2. We investigate and respond with our findings and any remedy.
• 3. If you remain unsatisfied, we provide written escalation options before any external process.

When We Update These Terms

We review these terms regularly and may amend them to reflect changes in law, licensing conditions, our games or our payment arrangements. The current version is always published on this page with its effective date, and material changes are announced by email or an in-platform notice at least seven days before they take effect, unless a shorter notice period is required by law.

Continuing to use our platform after the effective date means you accept the updated terms. If you disagree with a change, you are free to close your account before it takes effect, and we will return any withdrawable balance in line with our standard procedure. If anything in these terms is unclear, contact us at [email protected] and we will explain it before you play.

Frequently asked questions

How old do I have to be to play at National Casino?

At least 18 years old, or the higher legal gambling age of your jurisdiction if that applies.

Can I hold more than one account?

No. We allow one account per person, household and IP address. Duplicate accounts are closed and may lose their balances.

What documents do you need before my first withdrawal?

Photo ID, proof of address and verification of your payment method. We complete this KYC check before processing your first payout.

What is the maximum bet while a bonus is active?

The default cap is 7.50 AUD per bet unless the specific promotion states otherwise. Larger bets void the bonus and any winnings from it.

How do I self-exclude?

Email [email protected] or use live chat. We will close your access for the period you choose, from a short break to permanent exclusion.