Privacy Policy at National Casino
This Privacy Policy sets out how we collect, use, store and share your personal data when you register, play or browse at nationalcasino-pokies.com. It applies to every account holder, visitor and marketing recipient. Last updated 2026.
Data we collect about you
We collect only the data we need to run your account, meet our legal obligations under the Curaçao licence we operate on, and keep the platform safe. Everything below comes directly from you or from your activity on our site.
Verification documents deserve a separate mention. Before your first withdrawal we ask for a passport or driver's licence, a utility bill or bank statement as proof of address, and in some cases the card or e-wallet you deposit with. These are identity checks required by anti-money-laundering rules, not optional extras.
- Identity data: name, date of birth, email address, phone number, country of residence
- Verification documents: ID copy, proof of address, proof of payment method
- Transaction data: deposits, withdrawals, bonus wagering, gaming balances in AUD or crypto
- Technical data: IP address, device type, browser language, approximate location
- Gameplay behaviour: games played, session length, bets placed, tournament entries
- Marketing preferences: which offers you opt in to and how you want to hear from us
How we use your data
Your data works for you in specific, documented ways. We open and maintain your account, verify your identity for KYC, and process every deposit and withdrawal you make through our payment providers.
Beyond account basics, we run fraud screening on suspicious betting patterns, and we monitor play for signs of problem gambling so our responsible-gaming tools, including deposit limits and self-exclusion, reach the right players at the right time. Gambling Help Online remains available to you at 1800 858 858 at any hour.
Where you have opted in, we send bonus news, tournament announcements and VIP offers. If you have not consented to marketing, we do not send it. Finally, we use aggregated analytics to fix faults and improve site performance.
- Creating and managing your player account
- Identity verification (KYC) before your first withdrawal
- Processing deposits and withdrawals in AUD, USD, EUR or crypto
- Fraud prevention and dispute resolution
- Responsible-gambling monitoring and limit enforcement
- Marketing, only with your consent
- Meeting tax, AML and gaming-regulator obligations
Our legal bases for processing
Contract. Processing your identity and transaction data is necessary to perform the agreement you accept when you register. Without it we cannot hold your balance, run bonuses or pay out winnings.
Legal obligation. Anti-money-laundering law and our licence conditions oblige us to verify your identity and retain transaction records. You cannot opt out of processing that law requires.
Legitimate interest. Fraud prevention, site security and aggregated analytics rest on our legitimate interest in a safe, honest platform. We balance this against your rights and keep the data involved to a minimum.
Consent. Marketing emails, SMS offers and any non-essential cookies run on your consent alone. You withdraw it at any time via the unsubscribe link or by emailing our support team, and we stop that processing immediately.
How long we keep each record
Retention follows the strictest of three rules: what the regulator requires, what your account needs, or what you have consented to. Transaction and KYC records sit at the top of that ladder because gaming and AML rules demand five years or more, even after your account closes.
Marketing data is the opposite. We hold it only while your consent stands, and we erase it the moment you withdraw. Anything without a legal anchor gets deleted or anonymised once its purpose ends.
| Data category | Retention period |
|---|---|
| Transaction and wagering records | At least 5 years after account closure, per regulatory requirements |
| KYC verification documents | 5 years from your last transaction, then securely deleted |
| Account and identity data | While your account is open, plus the statutory tail above |
| Gameplay and behavioural data | Up to 5 years in anonymised form for analytics |
| Marketing preferences and consent logs | Until you withdraw consent, then erased without delay |
| Support correspondence | Up to 3 years for dispute and complaint handling |
Who National Casino shares with
We never sell your personal data, and we do not share it for third-party advertising. Sharing happens only with processors and authorities that need it to do a defined job, under written data-processing agreements that bind them to comparable protection standards.
Our regulators and payment partners come straight from our operating setup: the Curaçao gaming authority on the compliance side, and payment names such as Visa, Mastercard, Skrill, MiFinity and Jeton on the transaction side, alongside crypto networks for BTC and ETH transfers.
- Payment processors and acquirers handling your deposits and withdrawals
- KYC and AML verification providers checking your documents
- Gaming regulators and financial-intelligence authorities, where legally required
- Analytics and hosting providers operating under data-processing agreements
- Game and platform suppliers receiving the minimum data a session needs
Your rights over your data
You control your personal data, and exercising these rights costs you nothing. Send one email to [email protected] or reach our 24/7 support team, and we respond within 30 days. Identity confirmation is the only step between your request and our action.
If you believe we have mishandled your data, you may complain to the Office of the Australian Information Commissioner (OAIC) as the supervisory authority in your jurisdiction, or to the data-protection authority where you live. Our Data Protection Officer can also be reached at [email protected].
- Access: get a copy of the personal data we hold about you
- Rectification: correct anything inaccurate or incomplete
- Erasure: ask us to delete data we no longer need lawfully
- Portability: receive your data in a machine-readable format
- Objection: object to processing based on legitimate interest
- Withdraw consent: stop marketing and optional cookies at any time
- Complain: escalate to the OAIC or your local data-protection authority
Cookies and tracking technologies
Our site uses session cookies to keep you logged in, security cookies to defend against fraud, and, with your consent, analytics and marketing cookies that measure performance and personalise offers. The cookie banner lets you accept or reject optional categories before they load, and you change your choice any time in your browser settings.
Full detail on every cookie category, its purpose and its lifespan sits on our dedicated Cookies Policy page. Head there for the complete list and step-by-step instructions for clearing cookies on desktop and mobile.
Protecting your data and breaches
All traffic between your device and our servers runs over TLS encryption, and stored payment and verification data sits encrypted at rest. Access inside the company follows role-based controls: KYC reviewers see documents, not marketing preferences, and no single employee can reach a full player profile.
If a personal-data breach occurs, we contain it, assess the risk to you, and notify the relevant supervisory authority within 72 hours of confirming it. Where the risk to you is high, we also tell you directly, with clear advice on protective steps, through the email address on your account.
You reinforce this protection by using a unique password, enabling two-factor authentication on your account, and never sharing your login with anyone, including people claiming to be our staff. We will never ask for your password by email or live chat.
Frequently asked questions
How do I get a copy of the data you hold about me?
Email [email protected] with your account details. We verify your identity and send the export in a machine-readable format within 30 days, free of charge.
Why do you keep my transaction records for 5 years?
Anti-money-laundering law and our Curaçao licence conditions require us to retain transaction and wagering records for at least 5 years, even after your account is closed. We cannot shorten this period on request.
Can I stop your marketing messages?
Yes. Click unsubscribe in any email, adjust preferences in your account settings, or withdraw consent by contacting support. Marketing data is then erased without delay.
Do you sell my personal data?
No. We share data only with payment processors, verification providers, regulators and analytics suppliers acting under strict data-processing agreements, and never for third-party advertising.