National Casino AML and Verification Policy
This page sets out, in plain language, how National Casino meets its anti-money-laundering (AML) obligations and when we verify your identity. We run these checks to protect you, our platform and the integrity of every deposit and withdrawal.
Our Commitment to AML Compliance
We operate under Curaçao licence 8048/JAZ2019-000, held by TechSolutions Group N.V., and established in 2021. That licence binds us to the anti-money-laundering and counter-terrorism-financing rules of our licence jurisdiction. We treat those rules as a floor, not a ceiling: every process described on this page exists because we refuse to let our platform be used to hide the origin of funds, whether by organised crime, fraud or any other means.
AML is not a back-office formality for us. Our compliance team, headed by a dedicated Money Laundering Reporting Officer (MLRO), carries out risk assessments on players, products and payment channels, files reports where the law requires it, and trains every member of staff who touches payments or accounts. If a transaction looks wrong, we act on it, even when acting costs us revenue.
When We Verify Your Identity
We verify identity at three points: at registration, before your first withdrawal, and whenever a threshold or a risk signal triggers an additional check. At sign-up we confirm your basic details, age (18 or over, no exceptions) and country of residence, since players from the USA, UK, France, Netherlands, Spain, Italy, Belgium, Sweden, Portugal and Israel cannot hold an account with us. Before your first withdrawal we complete full KYC: identity, address and payment method ownership.
| Verification stage | What we check | What you provide |
|---|---|---|
| Registration | Age, residence, duplicate accounts | Name, date of birth, address, email, phone |
| First withdrawal | Full identity and address | Photo ID and proof of address |
| Payment method | That the account is yours | Card photo, e-wallet screenshot or crypto address |
| Additional checks | Source of funds at higher levels | Bank statements, payslips or equivalent |
How Verification Works Step by Step
Your documents are transmitted over an encrypted connection, stored on access-restricted servers and visible only to compliance staff who need them to make a decision. We never share them with game providers or marketing partners.
- Log in and open the verification section of your account profile.
- Upload a photo ID: passport, national identity card or driver's licence, showing all four corners, valid and unexpired.
- Upload proof of address: a utility bill, bank statement or government letter issued within the last three months showing your name and address.
- Verify your payment method: for a card, a photo of the card with the middle digits covered; for an e-wallet, a screenshot of your profile page; for crypto, a signed message or deposit confirmation.
- Wait for our compliance team to review. Standard review takes up to 24 hours; at peak times it can take up to three business days.
- If anything is unclear, we contact you by email at [email protected] or through 24/7 live chat. Approved documents are never requested again unless they expire or your details change.
Proving Your Source of Funds
Source of funds means showing where the money you play with comes from. We ask for it when deposits or net losses in a rolling period reach a level where the amounts are inconsistent with the profile we hold on file, or when a specific transaction raises a concern under our risk rules. This is not an accusation; it is a legal obligation and, frankly, a protection for you.
Typical evidence includes payslips, employment contracts, tax returns, pension statements, bank statements showing regular income, or sale documents for property, shares or other assets. For crypto deposits, we may ask for evidence linking the wallet to you, such as exchange account records. The bar is proportionality: a casual player topping up 15 AUD will never be asked for a tax return, while a player moving five-figure sums should expect detailed questions.
Monitoring Deposits and Withdrawals
Every deposit and withdrawal passes through automated and manual checks. We screen names against sanctions lists at registration and re-screen them as lists are updated, we flag structured deposits just below thresholds, and we compare withdrawal requests against your documented playing history to confirm the funds are consistent with genuine play.
Withdrawals go back to the same method you used to deposit, in line with the same-method rule. Minimum withdrawal is 30 AUD and the maximum is 6,000 AUD per day. Processing takes one to three business days, with e-wallet and crypto withdrawals usually completed within 24 hours. We charge no fees of our own. Accepted methods include Visa, Mastercard, Skrill, MiFinity, Jeton, bank transfer and Bitcoin, with deposits also available via PayID, Neosurf, CashtoCode, Ethereum and other supported coins. Accounts are maintained in AUD, USD, EUR, BTC or ETH.
Where a transaction cannot be reconciled with your verified profile, we may pause it pending review and, where the law requires, report it to the relevant authority. We are generally prohibited from tipping you off about a specific report.
If Verification Fails or Stops
If a document is rejected, we tell you why and give you a chance to supply a better copy: blurred photos, cropped edges, expired IDs and mismatched names are the usual culprits. You keep full access to your account while you fix the issue.
If you do not complete verification before requesting a withdrawal, or you ignore a source-of-funds request, we suspend withdrawals until the matter is resolved. Deposits may still be accepted, but nothing leaves the account. In serious cases, deliberately false documents, use of another person's payment method, sanctions matches or suspected criminal funds, we freeze the account entirely, void related transactions in line with our terms and report to the authorities as required. Frozen funds are held, not confiscated, unless a regulator or court directs otherwise.
You can appeal any decision by writing to [email protected]. Appeals are reviewed by a compliance officer who was not involved in the original decision.
How Long We Keep Your Documents
We retain verification records, transaction histories and AML decision logs for five years after the relationship ends, as our licence requires. Retention serves two purposes: it lets us answer regulator and law-enforcement requests accurately, and it protects you, because a documented paper trail is the strongest defence against a false accusation.
During that period you may request a copy of the personal data we hold, ask us to correct it, or ask for deletion where the law allows. When the retention period expires, documents are securely destroyed. If you self-exclude through Gambling Help Online (1800 858 858) or our own responsible-gaming tools, your verification records are still retained for the statutory period, but your account is closed to play.
Frequently asked questions
Do I need to verify my identity before I can deposit?
No. You can deposit and play after basic registration checks. Full verification is required before your first withdrawal.
Why was my document rejected?
The most common reasons are blurred images, cropped edges, expired IDs and names that do not match your account details. We always explain the reason and let you upload a corrected copy.
How long does verification take?
Standard review takes up to 24 hours. At busy times it can take up to three business days, and we prioritise requests that are blocking an active withdrawal.
Why must withdrawals use my deposit method?
The same-method rule prevents money laundering and payment fraud. Funds return to the card, wallet or crypto address they came from, so no third party can receive your winnings.
Is my personal data safe?
Yes. Documents travel over an encrypted connection, sit on access-restricted servers and are visible only to compliance staff. We never share them with game providers or marketing partners.