Responsible gaming at our casino
Pokies and live tables are meant to be entertainment, never a way to earn money or escape stress. This page sets out, in plain terms, every tool we offer to keep your play under your control, how to recognise when things are drifting, and where to find free, confidential help in Australia.
Our commitment to your wellbeing
We operate National Casino under Curaçao licence 8048/JAZ2019-000, and we treat player welfare as part of running a fair site, not an afterthought. Every account we open is checked against our age and identity requirements before a first withdrawal, and our systems monitor play patterns for early signs of harmful behaviour.
When our team flags concerning activity, such as sharp increases in deposit frequency or long unbroken sessions, we reach out directly. You may get a message from support suggesting a limit or a break. That is a check-in, never a judgement, and you can ignore our suggestions just as easily as you can act on them.
Warning signs to watch for
Problem gambling rarely announces itself. It tends to build through small, repeatable choices, and the person best placed to notice them early is you. Read the list below honestly and privately; if several points land, it is worth acting rather than waiting.
- Chasing losses by depositing again straight after a losing session
- Playing for longer than you planned, or skipping sleep, work or meals to continue
- Hiding your play, deposits or balances from family and friends
- Borrowing money, or using credit, to fund gambling
- Feeling irritable, anxious or restless when you cannot play
- Gambling to escape stress, grief or low mood rather than for fun
- Treating wins as money to chase further wins instead of cashing out
- Lying about the time or money spent on pokies and live tables
Tools you can set today
Every tool below is available in your account settings under the Responsible Gaming tab, and each one is free, immediate and reversible only at the end of its period. Our support team, reachable 24/7 via live chat or [email protected], will apply any of them for you if you prefer to ask a person.
Self exclusion, step by step
Self-exclusion is the strongest step we offer, and we make it deliberately hard to undo. You choose the term when you apply: 24 hours, 7 days, 30 days, 6 months, or permanent. Once active, you cannot log in, deposit, or open games, and marketing emails to that account stop immediately.
Your balance is not forfeited. Any funds sitting in the account when the exclusion begins are returned to you via your verified withdrawal method, and open bets that have already settled are paid out normally; unsettled bets are voided and the stake returned.
Short exclusions of 24 hours to 30 days end automatically at the expiry time, and access resumes without any action from you. For a 6-month exclusion we require a written request, sent from your registered email to [email protected], no earlier than 7 days before the term ends, plus successful re-verification of your identity. Permanent exclusions cannot be reversed. If you reopen a new account to get around any exclusion, we close it on detection and return only the deposited balance.
Keeping minors away from play
You must be at least 18 years old to hold an account with us, and our KYC process requires photo ID, proof of address and payment method verification before your first withdrawal, so an underage account cannot simply cash out. We reject any registration where the documents do not prove age.
Because children can still reach gambling sites on shared devices, we encourage parents and carers to use parental control software such as Net Nanny, Qustodio or the built-in Family Link and Screen Time tools. Never leave a logged-in session unattended, and do not save your password in a browser children use.
Free help across Australia
Sometimes the right support is a conversation with someone outside the casino. These Australian services are free, confidential and available around the clock, and contacting one will never affect your account with us.
Talk to our support team
Our live chat runs 24/7 and our team is trained to handle responsible-gaming requests without pushback. If you want a limit changed, a break applied, or simply want to talk through your options, start a chat or email [email protected] with the subject line Responsible Gaming.
You do not need to explain why you want a limit, a cooling-off or self-exclusion. State what you need, confirm your identity if asked, and we will action it. One honest conversation today is far easier than one forced conversation later.
Frequently asked questions
Can I reverse a deposit limit after setting it?
You can lower a limit at any time and it applies immediately. Increasing or removing one takes effect only after a cooling period, usually 24 hours, so the change is never made in the heat of the moment.
What happens to my money when I self-exclude?
Your balance is returned to your verified withdrawal method, and any bets already settled are paid out normally. Unsettled bets are voided with the stake returned to you.
Will self-exclusion block me from other casinos too?
No, our exclusion applies only to National Casino. For broader protection, register with an external exclusion scheme or contact Gambling Help Online on 1800 858 858 for guidance covering multiple operators.
How quickly can I get a cooling-off period started?
Straight away in your account settings, or by asking our 24/7 live chat team. A short break of 24 hours to 30 days begins the moment you confirm it and ends automatically at expiry.